We ship to all EU countries. If you live outside the EU contact us if you’d like to make a purchase.
There is a flat rate of 10 € for shipping on all orders sent to Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands, Portugal and Spain. There is a flat rate of 15 € for shipping on all orders sent to EU countries other than the ones mentioned above. Shipping is free on orders over 120 €. If you would like to collect your piece in Ghent, Belgium or in our shop 7 Rue du Bourg in Dieulefit, France, please contact us.
We process your order within 2 business days. After that, expected delivery is within 7 business days.
We carefully wrap and thoroughly pack all our pieces. It is very rare for breakages to occur, however if your piece(s) arrives damaged please contact us within 24hrs of delivery with images of your piece and the box if applicable. On items broken during transport we will provide you with a replacement (where possible) or a refund depending on the preference of the customer.
Please be aware of the handmade, individual nature of our products. However if you believe there is a defect or a fault in your purchase please contact us with a description and images (if applicable) within 7 days of receiving your purchase.
Customers can return goods within 14 calendar days upon receipt, without giving reasons. Before returning your order, a cancellation inquiry must be submitted by mail. Goods should be shipped back as soon as possible. Goods have to be returned in unused and as new sellable conditions in their original packaging to the address provided below:
7 Rue du Bourg
In the case of a valid revocation the purchase price will be refunded after the goods have been received by the seller. The shipping costs of returned goods have to be paid by the customer.